Terms of Use

Privacy Policy

Reviewed and updated last on 10th October, 2025

This Privacy Policy was last updated in September 2025.

This policy applies to the Vitse platform and all data collected and managed through the platform to deliver Vitse services. If you use Vitse services (a “User”), this policy applies to you and you are bound by it. If you disagree, you must stop using Vitse services and close your account.

1. Our Commitment

Vitse Technologies (“Vitse,” “we,” “our,” or “us”) is fully committed to safeguarding the privacy, confidentiality, and security of the personal and business information entrusted to us. Protecting data is not just a regulatory requirement but a fundamental part of how we build trust with our clients, partners, and users. This Privacy Policy outlines in detail the categories of information we may collect, the lawful purposes for which such information is used, and the safeguards we put in place to ensure it is handled responsibly. It also explains how we may share information, the rights you have in relation to your data, and the measures we take to comply with applicable data protection laws and industry best practices. By choosing to interact with Vitse, whether by visiting our website, engaging with our applications, or using our services, you acknowledge and consent to the data handling practices described in this policy, and you entrust us with the responsibility to treat your information with integrity, transparency, and care.

2. Information We Collect

In the course of providing our services, Vitse Technologies may collect and process different categories of information. This information is obtained directly from you when you interact with our website or applications, as well as indirectly through the technologies that support our services. The types of data we collect include, but are not limited to, the following:

  • Personal Information: This includes details that identify you as an individual, such as your full name, email address, phone number, job title, and company details. We may collect this information when you register for an account, subscribe to our communications, request a demo, or engage in direct correspondence with our team.
  • Account Information: When you create or maintain a Vitse account, we may collect information necessary to manage your access and preferences. This may include your login credentials, security questions, authentication details, and your chosen communication and notification settings.
  • Usage Information: To better understand how our services are accessed and used, we collect technical data such as your IP address, browser type, operating system, device identifiers, geographic location (derived from IP), and activity logs. We also gather details of the pages you visit, the features you interact with, and the duration and frequency of your sessions.
  • Business Information: As part of enabling our solutions for insurance and financial enterprises, we may process information you or your organization provide, including policy data, claims records, customer communications, operational workflows, and other business-related content necessary for service delivery.
  • Cookies and Tracking Data: Like many digital platforms, we use cookies, pixels, and similar tracking technologies to enhance your browsing experience, customize content, analyze site traffic, and improve overall functionality. These technologies allow us to remember your preferences, deliver targeted communications, and gain insights into how users engage with our services. For further details, see Section 7 of this Policy

Together, this information enables us to operate efficiently, deliver personalized experiences, ensure system security, and continuously improve the quality and relevance of our offerings.

3. How We Use Your Information

The information we collect is used to ensure that Vitse Technologies can deliver reliable, secure, and valuable services to our clients and users. We process your data only for legitimate business purposes, in line with contractual obligations, applicable laws, and the expectations of transparency and trust. Specifically, we use your information for the following purposes:

  • Providing and Maintaining Our Services: We use your information to set up and manage your account, deliver requested products and services, process transactions, and provide technical functionality essential to operating our platform.
  • Responding to Inquiries and Support Requests: Whether you contact us via email, phone, or through our platform, we use your information to provide accurate, timely, and personalized responses, and to resolve issues efficiently.
  • Personalizing User Experiences: By analyzing usage patterns, preferences, and feedback, we tailor content, product features, and communication to suit the specific needs of users, ensuring a more intuitive and efficient experience.
  • Analyzing and Improving Our Offerings: Your data helps us monitor system performance, identify areas of improvement, test new features, and innovate solutions that address the evolving needs of the insurance and financial industries.
  • Marketing and Communications (Where Consent Is Given): With your consent, we may use your information to send newsletters, product updates, promotional offers, event invitations, and other marketing communications that we believe may be relevant and valuable to you. You may opt out of these communications at any time.
  • Ensuring Compliance with Legal and Regulatory Obligations: We process data to meet our obligations under applicable laws and regulations, including financial, data protection, and insurance-related requirements. This includes maintaining audit trails, preventing fraud, and responding to lawful requests from regulatory bodies.
  • Protecting Security and Preventing Misuse: Information is also used to detect, investigate, and prevent unauthorized access, malicious activity, or other misuse of our platform, thereby safeguarding both our clients' data and the integrity of our services.

Through these uses, Vitse strives to provide not only a functional product but also a secure, trustworthy, and continuously improving experience that supports the growth of our clients' businesses.

4. Sharing and Disclosure of Information

Vitse Technologies does not, under any circumstances, sell or trade your personal information to third parties. However, in the course of delivering our services and operating responsibly as a business, we may share or disclose information in the following circumstances:

  • With Service Providers: We may engage trusted third-party vendors, contractors, or partners to perform essential business functions on our behalf. These functions may include website hosting, cloud storage, analytics, customer support, marketing, and secure payment processing. Such providers are contractually bound to use the information solely for the agreed purposes and to maintain strict confidentiality and data protection standards.
  • For Legal Compliance: We may disclose information when required by law or regulation, or when necessary to enforce our agreements, protect our intellectual property, safeguard the rights of our clients and users, or prevent, detect, and respond to fraud, cybersecurity risks, or unlawful activity.
  • Business Transfers: In the event of a merger, acquisition, corporate restructuring, sale of assets, or other business transaction, personal information may be transferred as part of the transaction. Where this occurs, we ensure that the receiving entity upholds this Privacy Policy or implements equivalent protective measures.

5. Data Retention

We retain personal information for only as long as it is necessary to fulfill the specific purposes for which it was collected. This includes maintaining business records, providing ongoing support, complying with legal and regulatory requirements, and fulfilling contractual obligations. Once personal information is no longer needed for these purposes, we securely delete, anonymize, or otherwise render it irretrievable. In certain cases, retention periods may be extended where legally required, such as for financial reporting, dispute resolution, or regulatory investigations.

6. Data Security

Protecting your information is a responsibility we take seriously. Vitse Technologies implements a combination of technical, organizational, and administrative safeguards designed to prevent unauthorized access, disclosure, alteration, or destruction of personal data. These measures include encryption, secure server environments, access controls, regular monitoring, and employee training on data protection. While we strive to maintain the highest levels of security, it is important to note that no system or transmission of data over the internet can be guaranteed to be 100% secure. Accordingly, we encourage users to take reasonable steps to protect their information, such as using strong passwords and securing their devices.

7. Cookies and Tracking Technologies

Our website and applications use cookies and similar tracking technologies to improve functionality, analyze usage, and provide a more personalized experience. These tools allow us to:

  • Enhance Website Functionality: By remembering user preferences, settings, and login details, cookies make navigation smoother and interactions more efficient.
  • Analyze Traffic and User Behavior: Cookies help us understand how visitors engage with our website, identify popular pages, measure campaign effectiveness, and improve the overall user experience.
  • Deliver Tailored Content and Marketing: We may use cookies to provide relevant content, advertisements, or product recommendations based on your browsing activity and stated preferences.

Users have the option to control or disable cookies through their browser settings. However, doing so may affect the availability or functionality of certain features on our website. For more details, please see our Cookie Policy.

8. Your Rights

Depending on the jurisdiction and applicable data protection laws, you may have rights regarding how your personal information is collected, used, and stored. These may include:

  • Right of Access: The ability to request a copy of the personal data we hold about you.
  • Right to Correction: The ability to update or correct inaccurate or incomplete personal information.
  • Right to Deletion: The ability to request the deletion of your personal data, subject to legal or contractual requirements.
  • Right to Restrict or Object: The ability to object to certain types of data processing, including marketing, or request restrictions on how your data is used.
  • Right to Withdraw Consent: Where we rely on consent for processing, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise these rights, you can contact us at privacy@vitse.com. We may require verification of your identity before responding to your request, in order to protect your privacy and security.

9. International Data Transfers

If you access our services from outside of our primary operating country, your information may be transferred, stored, or processed across borders, including in jurisdictions with different data protection laws than those in your country of residence. Vitse Technologies ensures that such transfers are made in compliance with applicable laws and with appropriate safeguards in place, such as standard contractual clauses, data processing agreements, or other legally recognized mechanisms designed to ensure the protection of your data.

10. Updates to This Policy

If you access our services from outside of our primary operating country, your information may be transferred, stored, or processed across borders, including in jurisdictions with different data protection laws than those in your country of residence. Vitse Technologies ensures that such transfers are made in compliance with applicable laws and with appropriate safeguards in place, such as standard contractual clauses, data processing agreements, or other legally recognized mechanisms designed to ensure the protection of your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: vtech@vitsetech.com

On this page

  • Our Commitment
  • Information We Collect
  • How We Use Your Information
  • Sharing and Disclosure of Information
  • Data Retention
  • Data Security
  • Cookies and Tracking Technologies
  • Your Rights
  • International Data Transfers
  • Updates to This Policy